We offer a full refund on all online purchases if they are returned in the condition they were sold within 14 days. Extension of the returns policy: Any orders placed during December 2013 will have until 10th January 2014 to return goods (in the condition they were sold) for a full refund.
Please complete the returns note supplied, and return with the item in the original garment packaging.
A returns address label is included on the despatch note.
You can then return your purchases to:
PING E-Commerce (Returns)
PING Collection Europe Ltd,
Haw Bank House,
(at your own cost - we strongly recommend you obtain proof of postage)
Once we have processed your return which could take up to 3 working days, your money will be refunded to your account within 3-5 working days. If you return an item without the required paperwork there may be a delay in processing your order and refunding your money.
If you require any assistance or have any questions regarding a return, please contact Customer Services on +44 (0)161 367 5405 between Monday - Friday 9am 5:00pm.
We regret that you are not able to return items to a any authorised PING Collection stockists.
Your statutory rights are not affected.
The product(s) is(are) your responsibility until it(they) reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the product(s) to us is your responsibility and we recommend you obtain proof of postag.
Please be aware postage will only be refunded if there is an error on our part or the product is damaged or defective.
Purchasing online from us may only be made on acceptance of the above terms.